Additional information
Additional information
Throughout your financial journey, questions are bound to arise. We can help you find the answers. The following are common questions and answers from individuals like you.
FAQs
Q: What is My Thrivent?
A: As a Thrivent client, you can conveniently and securely view and manage your accounts online 24/7 through My Thrivent. After registering, you'll have access to all your Thrivent products, including life and health insurance, annuities, mutual funds, interval funds and brokerage accounts.
Sign up now for easy and secure access to your Thrivent accounts.
Register for My Thrivent Account Access
Need help? Contact Client Service at 800-847-4836 and say "Log in."
Q: What do I do if I am having trouble accessing my account through My Thrivent?
A: Please call the Thrivent Home Office at 800-847-4836 and ask to speak with someone in Client Services.
Q: How does the Thrivent mobile app work?
A: Thrivent’s mobile app is an easy, personalized and secure way to manage your money with purpose. Download the app to stay connected to your accounts, monitor your investments, direct Choice Dollars® and more from the convenience of your phone.
Q: Do you offer virtual appointments?
A: Yes, we offer virtual, phone and in-person appointments. If you would like to schedule an appointment, please call our office at 480-237-3669 or 505-271-0065.
Q: How can I create healthy budgeting, saving and spending habits to improve my financial wellbeing?
A: Check out Money Canvas™, a free virtual money coaching service from Thrivent that helps you see your money in a new way and build better financial habits.
Q: How do I add, change or remove banking information?
A: To add or change your banking information, please call us and one of our office professionals will send the necessary DocuSign form(s) to the email address we have on file for you.
Field offices cannot add, change or remove banking information for you. We are only able to assist by emailing DocuSign forms or by facilitating a conference call with the Thrivent home office. If we are not available and you need immediate assistance, please call Thrivent at 800-847-4836 and say “Client Services” when prompted.
Q: What is Thrivent Choice®?
A: Eligible clients with membership can recommend where Thrivent distributes some of its charitable grant funds. These recommendations are shared by directing Choice Dollars to enrolled nonprofit organizations, including churches.
Q: What is the Tax Resource Center?
A: The Thrivent Tax Resource Center is a guide to help you navigate the tax season. Please consult with your tax advisor about your specific tax situation.
Q: What is a Thrivent Action Team and how do I lead one?
A: We all want to give back, but sometimes it’s hard to know where to begin. Thrivent Action Teams can help you make a positive impact in your community. If you’re a Thrivent client with membership, you can gather a team of friends, family or neighbors to hold a fundraiser, educational event or service activity. Thrivent will provide the resources you need to get started—including up to $250 in seed money.
Q. Do you have any tools to help with retirement planning?
A: Yes, below are some helpful resources. Give us a call to further explore your options.
Retirement income planning calculator
Q: Do you have online tools or calculators related to debt and savings?
A: Follow the link below for variety of resources that may help answer your questions.
Debt and savings tools and calculators
Q: Is there a quick way to estimate how much life insurance I need?
A: Use the calculator below to get a sense of how much life insurance you may need. Feel free to call us to further discuss your needs.
Q: How are required minimum distributions (RMDs) processed? When do I need to start taking them?
A: Per IRS guidelines, individuals need to start taking RMDs when they reach age 73; however, this can be delayed if they are still working.
RMDs are calculated on Dec. 31 of the previous year and change from year to year. Thrivent will not automatically send individuals their RMDs, but automatic payments can be easily established via DocuSign or by calling our office.
Visit the IRS’s website for more information.
Q: Where is the Albuquerque, New Mexico, office located and how often is someone there?
A: Our Albuquerque office is located at 500 Marquette Ave. N.W., Ste 1200, Albuquerque, NM 87102.
Unfortunately, due to staffing issues, our Albuquerque location is not staffed five days a week and is available by appointment only. Please call our office to schedule an appointment. Please contact us by phone 505-271-0065 and/or email: valleyconsultinggroup@thrivent.com