About Kevin Karlander
Meet My Team

Crossroads Financial Consultants
- Title
Team Practice
- Website
- https://connect.thrivent.com/crossroads-financial-consultants

Michele Smith
Experience: Michele has over 30 years of customer service experience, 8 years at Thrivent as a licensed Office Professional, and 3 years as a Practice Support Specialist.
Specialties: Supports all product related service work and tasks to help leverage workload. She is well versed in marketing, office management, and fraternal programs.
Interests: Michele enjoys gardening, volunteering, and home remodel projects.
- Title
Senior Practice Support Specialist
- Location
Remote

Dusti Napiwocki
Experience: Dusti has been at Thrivent for 6 years, 3 years in the Annuities Center and 3 years as a Practice Support Specialist.
Specialties: Applications, investment research and service work, and analysis tools.
Interests: Dusti enjoys outdoor concerts when weather permits and tabletop games when it doesn't.
- Title
Advanced Practice Support Specialist LIC
- Location
Remote

Mandi Williams
Experience: Mandi has over 12 years of customer service experience, 2 years of which were specialized in annuities and life insurance products.
Specialties: Applications, investment research and service work, and analysis tools.
Interests: Mandi enjoys spending time with friends and family, listening to audiobooks, and traveling to new places.
- Title
Practice Support Specialist, LIC
- Location
Remote

Leighann Lagana
- Title
Practice Support Specialist, LIC
- Location
Remote